Contact
Talk to PW Customs.
PW Customs is a custom-order service for retail jewelry stores, the PW Customs team, and assigned production partners. Retail jewelry stores can create an account in the PW Customs app or on this website.
Official contact channel
Email is the current support channel operated by the PW Customs team.
- Operator
- Virani investments LLC
- Business location
- 6E-333B, 75 John Portman Blvd NW, Atlanta, GA 30303, United States
- Account and orders
- support@pw-customs.com
- Privacy and data
- support@pw-customs.com
- Security reports
- support@pw-customs.com
Send enough detail to locate the issue
Include your name, account email, order number when relevant, the screen or action involved, and the time the problem occurred. Do not email a password, MFA code, approved-device credential, refresh token, or account-deletion link. Send customer data or order files only when they are necessary for the request.
Account deletion
Eligible customer and factory users can delete an account in the application. If sign-in is unavailable, the secure external deletion page can send a confirmation link when production account-email delivery is operating. If email delivery is unavailable, the page says so and support can help with the next step. The privacy and retention notice explains which account-specific data is erased and which shared business records can remain.
Report abusive content
Open a received message’s actions and select Report. Reports go privately to authorized PW Customs moderators, who review every report and act on it within 24 hours. For help outside the app, email support@pw-customs.com. Include the order number when relevant and describe the concern; do not send passwords or unrelated private information.
Use Block messages to hide a participant’s chat content. You can undo a block from Profile → Chat safety. Blocking chat messages does not cancel an order.